how-it-worksSTEP 1: Download the MedicRelief app.

STEP 2: Sign up for a patient account and wait for a confirmation followed by a push notification to receive approval for use.

STEP 3: Make sure you are ready to proceed with a call and ensure your smartphone/mobile device is connected to a strong and stable internet connection, preferably to your Wireless internet at home, otherwise standard data charges may apply from your mobile service provider.

STEP 4: Have your Medical History, Current Medication, Family History, Social History, and Allergies list ready prior to the call.

STEP 5: Start by tapping on the “Make a Video Call” button.  You will be able to enter some details to describe your situation, condition, or specify what is troubling you at the moment.

STEP 6: Have your credit card ready and proceed to start the call. Calls are priced at AUS$40 per call. Remember, the cost of your call is NOT covered by Medicare and it CANNOT be claimed from any healthcover that you may have.

STEP 7: All calls are recorded for your protection with strict adherance to confidentiality and privacy policy. Please make sure you are dressed appropriately and wait for the Doctor to pick up your call.

STEP 8: The Doctor will answer your call and proceed to engage with you over a video call very much like a regular Skype or FaceTime video conferencing session on your phone.

STEP 9: The Doctor will complete the call and you can rate the doctor at the end of the session. Please don’t forget to request for a Medical Certificate prior to the call ending if you require one to be provided.

STEP 10: The Doctor will complete a Call Summary similar to a medical report. You will be notified when it is completed and a copy of the Call Summary will be emailed to you when it becomes available, as well as a medical certificate if you have requested for one.

*RECOMMENDED: Please pre-enter your Medical History, Current Medication, Family History, Social History, and Allergies on the app prior to the call as this will help the Doctor to accurately evaluate your condition safely and effectively.