NOT FOR EMERGENCY – MedicRelief is not designed for emergency use. If the purpose of your call is for an emergency, please stop what you are doing and contact your local emergency services immediately. By continuing to use the app, you agree to indemnify and acknowledge that MedicRelief as well as its associates are not liable against any losses, damages, costs or expenses.


10 Minutes

10 MINUTE CONSULT – MedicRelief is designed for quick video calls with a doctor. All calls are designed to run for 10 (Ten) minutes only in order to ensure affordability and efficiency. During each call, a time warning will appear at the 8 minute mark and a countdown will begin 1 minute prior to the end of your call.


Cost per call

COST PER CALL – All calls are priced to be afforable in order to provide a effective and efficient service without compromising on quality. This is NOT a bulk-billed service and you WILL NOT be able to claim the cost of the call back from Medicare, your medical insurance, or any other medical healthcare cover you may have.



CALLS ARE RECORDED – All calls made over this app will be recorded with strict adherence to patient confidentiality and privacy policyMedicRelief only collects information that is relevant and necessary for the care of your health and does NOT share information with any 3rd party or other services unless legally required. Let the doctor know during the call if you do not want us to collect certain information about you and we will discuss with you about any consequences this may have on the service we provide to you.


Call quality

CALL QUALITY – Please ensure a smooth and uninterrupted call by connecting your compatible device over a stable high speed WIFI network. Under certain circumstances outside of our control, your call may not be able to proceed as expected. In which case, you will not be charged if the call cannot be conducted or if an alternative solution cannot be provided. *Please note that standard data charges may apply if you use the mobile data provided by your telecommunication service provider.


Medical History

MEDICAL HISTORY – Have your medical history, current medication(s), and allergy list ready with you before your call to keep the doctor informed. If you have a thermometer, blood pressure machine, heart rate monitor, or any other medical device available to you, please have them ready as the doctor may request to use them. Although the use of such devices may not be required and will be entirely at the doctor’s discretion, additional information will help the doctor evaluate your condition safely and effectively in order to provide you with a management plan.


No Prescription

NO PRESCRIPTIONS – MedicRelief is designed for quick video calls with a doctor predominantly for medical advice and not for issuing of prescription. Doctors can, but are not expected to, prescribe any medication. You may request for prescriptions or additional services to be provided to you outside of the app (MedicRelief) that can be delivered to you or picked up from their place of practice, but once again, this is entirely at the doctor’s discretion.